Terms of Service

Raki Solutions is a Singapore business that builds AI sales workflows and outbound engines for B2B companies. These terms apply to every service you buy from us. By accepting a proposal or paying an invoice, you agree to them.

The sales workflow audit is free and carries no obligation. It covers a 30 minute call on how you get and handle leads today, followed by a one-page summary within 48 hours of the call.

The summary is our opinion based on what you tell us and what we can see. It is advice, not a warranty of any result.

The Outbound Engine Build is a fixed fee of S$3,000, covering one target customer profile and one market: the profile and buyer roles agreed in writing, an enriched list of 500 contacts, sending setup with warm-up and deliverability checks, email and LinkedIn sequences, reply handling and meeting booking into your calendar and CRM, and a written guide to running the engine.

The build is paid 50% to start and 50% on go-live. Each extra market is S$1,000.

Our 2 week delivery window runs from the day the first payment clears and we have access to the accounts we need. Delays caused by waiting on access, approvals or content from your side extend that window by the same amount of time.

Coached handover is S$500. The support bundle, which covers one month of support with weekly check-ins and a coached handover, is S$1,000. SDR coaching is S$500 per session, or S$1,200 for three sessions.

Sessions are scheduled with you. A session you do not attend, or cancel with less than 24 hours notice, is treated as delivered, but we will always try to move a session rather than lose it.

Custom work is scoped on a discovery call and quoted in a written proposal that lists each workflow with its trigger, steps and result, plus the timeline and the price. Work starts once you accept the proposal in writing.

Anything outside the accepted proposal is quoted separately before we start it.

You pay for your own tool subscriptions directly, for example your CRM, sending tools, data providers, automation platforms and any AI models. We never resell or mark up tools, and we will tell you what the expected monthly cost looks like before anything is set up.

Everything runs in your accounts, in your name. Tool pricing, availability and terms are set by those providers, not by us.

We do not guarantee any number of meetings, replies, conversations, opportunities, pipeline value or revenue. Outcomes depend on your market, your offer, your pricing and your team.

We do guarantee what is in our control:

• Your outbound engine goes live within 2 weeks of the first payment clearing and us having the access we need.
• Your list of 500 contacts is enriched and verified for email, phone and LinkedIn.
• Every workflow we build runs in your accounts, in your name, with a written guide your team keeps.

Everything we build for you lives in your accounts and is yours: workflows, sequences, scripts, lists, CRM configuration and documentation. We keep ownership of our own general methods, templates and know-how, which we reuse across clients.

Fees are invoiced in Singapore dollars and due within the window stated on the invoice. Where tax applies, it is shown on the invoice.

Because our services are delivered as skilled work over a short, fixed window, fees are not refundable once work has begun. If we have not started, tell us and we will refund you in full. Work may be paused while an invoice is overdue.

Refer a company to us. If they sign, you get 10% of the full project value. Once they have paid in full, you receive 10% of the full project value within 14 days.

The referral must reach us before the company contacts us themselves, and it applies to their first project only. Nothing is payable on a deal that is cancelled or refunded.

We treat your data, pricing, customer lists and commercial plans as confidential and use them only to deliver your service. We will sign your NDA on request.

We are liable only for direct losses we cause, capped at the fees you have paid us in the 12 months before the claim. We are not liable for lost profit, lost pipeline, lost data held in third party tools, or for how third party tools and platforms behave, including deliverability, account suspensions and API changes.

You are responsible for making sure your outreach complies with the laws that apply to the markets you sell into, including data protection and anti-spam rules. We will advise, but the final call on who you contact is yours.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute. We may update these terms from time to time, and the version in force is the one published here on the day you accept a proposal.